Help CenterPlatform · Campaigns

Session History

Review past dial sessions per client with dials, talks, emails, and average call length, expandable to calls and recordings.

Overview

Session History shows past dial sessions for the selected client, one row per session. Each row summarizes the SDR, campaign, duration, dial mode, and the dials, talks, emails, and average call length for that sitting. Expand a session to review its individual calls and emails, play recordings, or play every recording back to back.

How to use this page

1
Select the client
Pick the client in the top-right switcher. The stat band totals dials, talks, and emails across the sessions in view, plus total session time.
2
Filter the sessions
Use the All Campaigns and All SDRs dropdowns and the Start and End date pickers to narrow the list. The summary line shows how many sessions match and the latest session time.
3
Read the session row
Each row shows SDR, Campaign, Date, Duration, Mode (single or double dial), Dials, Talks, Emails, Avg Call length, and Status. Active sessions show as Active until they end. Click a sortable header to sort.
4
Expand a session
Click a row to open it. You see every call in that session with its result, duration, and recording, plus any emails sent during the session.
5
Play recordings
Use the inline player on a call to listen, the download icon to save an MP3, or Play all to listen to every recording in the session one after another.
6
Export
Click Export CSV to download the session summaries currently in view, including dials, talks, emails, average call length, and status.

What the buttons do

All Campaigns / All SDRs: Filter sessions by campaign or by the SDR who ran them.
Start / End date: Limits sessions to the chosen window.
Row (expand): Opens the calls and emails that happened in that session.
Recording player: Plays an individual call recording inline.
Play all: Plays every recording in the session back to back.
Download: Saves a call recording as an MP3.
Clear filters: Resets the campaign, SDR, and date filters.
Export CSV: Downloads the filtered session summaries.

Common questions

What does Talks count?

Talks are calls that reached a conversation. No-answers, wrong numbers, and voicemails are not counted as talks, so Talks is always lower than Dials.

What is Mode?

It shows whether the SDR ran the session in single dial or double dial mode.

Why does a session say Active?

That session is still running. Its end time and final duration fill in once the SDR ends the session.

How is this different from Call History?

Call History is a flat list of individual calls. Session History groups calls (and emails) by the dial session they belonged to, so you can review a full sitting at once.

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